Service Dispatcher

Posted: September 08, 2020

Company: Lanz Heating & Cooling

Employer Type: Other

Position Type: Full Time

Job Type:

Experience Level: Entry Level

Certification Required: Other

Education Required: High School/GED



Salary Range: Up to $35000

Lanz Heating & Cooling of Champaign, IL is looking to hire a full-time Service Dispatcher. Are you outgoing, goal-oriented, and great on the phone? Do you enjoy providing great customer service in a fast-paced office environment? Are you a team player who would like to join an established and respected HVAC company to grow your career with? If so, please read on!

This Service Dispatcher position earns a competitive wage, depending on experience You would also be eligible for benefits and perks including health insurance, retirement benefits, paid vacations and holidays, career advancement opportunities, and the chance to work with a well-trained and supported team


Family-owned since 2002, we are now a leading heating and air conditioning contractor with a fleet of about 36 trucks that provides HVAC, plumbing, underground solution, pipelining, duct cleaning, & dryer vent cleaning services for both residential and commercial customers. While we have grown quickly, we take great pride in maintaining our mission statement. Our core values are honesty, integrity, innovation, teamwork, excellence, and development. We strive for efficiency, comfort, and peace of mind for our customers, which is why we design it right, install it right, and maintain it right. We put in the effort to take care of each job correctly the first time because that's how we ensure our customers' needs are met.

Moreover, we maintain a culture that's attractive to current and future employees. Teamwork is the source of our strength. Change is essential; we will always embrace it. We encourage our teammates to be innovative and responsible; we empower them to grow, contribute, and accomplish. "You don't need a title to be a leader." We offer our well-trained and supportive team competitive pay, great benefits, and career paths.


As a Service Dispatcher, you arrive each day ready to ensure that our clients are being heard and receiving the best customer service possible. You work hard to ensure maximum scheduling efficiency without compromising client satisfaction.

First and foremost, you act as an HVAC dispatcher. You receive incoming client calls and dispatch HVAC service calls to field technicians. You schedule calls to provide prompt, convenient customer service, as well as maximize our field technicians' time and mileage. You keep clients updated and informed.

Additionally, you perform basic office duties as needed. You enjoy interacting with our clients and technicians and love keeping busy with a variety of tasks. You feel good about your customer service skills by ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly.

Desired Skills

  • High school diploma or GED
  • Can type at least 30 WPM
  • Must know geographic area served/map reading ability

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