Scheduler / Service Coordinator Springfield, IL

Posted: May 11, 2022

Company: MB Heating & Cooling

Employer Type: Heating and Cooling

Position Type: Full Time

Job Type:

Experience Level: Mid Level

Certification Required: Other

Education Required: High School/GED



Salary Range: $45000-$55000

MB Heating & Cooling in Springfield, IL is calling all experienced customer service and dispatching professionals to apply to join our amazing team as a full-time Scheduler / Service Coordinator

We are a respected and stable HVAC company that is committed to taking care of our employees. We pay our Schedulers / Service Coordinators a competitive wage of up to $23 an hour depending on experience. Our team also enjoys great benefits, including health, vision, dental, life, 2 weeks of vacation, a workout facility, a spiff program, and paid training. Additionally, we offer this scheduling position a 401(k). We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!

People want to live in a home that fits their needs and they want to work with a trustworthy company to do this. That's where we come in! Since 1986, we have been providing the highest value and most reliable home comfort services throughout the greater Central Illinois area. We do everything from HVAC maintenance to plumbing and electrical work. Whether customers need to upgrade their power systems or just swap out the old water heater, we can do it! We can even incorporate green technology into their homes from smart thermostats to solar paneling. Our team is skilled, honest, and ready to take on anything. We are fully committed to customer satisfaction!

Our team takes a lot of pride in their work! They are our greatest asset, and we always support and stand by them because teamwork and communication are the sources of our strength. We are involved in the community and love to serve. Along with this amazing company culture, we offer a great work environment, excellent benefits, and opportunities for advancement! Join us!

This customer service and dispatching position works 40 hours a week, Monday through Friday, with some overtime hours as needed.

As a Scheduler / Service Coordinator, you are critical to the success of our business. In this scheduling position, you maintain our employees' daily schedules and dispatch the HVAC and plumbing technicians as service calls are completed. You also maintain the on-call schedule for our service technicians and update our customer database with current information. When parts come in, you schedule return trips with our customers to get them installed.

As you answer incoming calls, you prioritize the most urgent calls and then dispatch techs. Ensuring a quality customer experience, you relay detailed and accurate information to technicians as well as update customers throughout the day. Using your scheduling and customer service skills, you provide clear and concise information to department managers, employees, and customers. You find this scheduling job fun and challenging and enjoy helping our customers in any way you can!

Desired Skills

  • High school diploma or general education degree (GED)
  • 5+ years of related experience or training in customer service, dispatching or project management, or equivalent combination of education and experience
  • 2+ years of HVAC dispatcher experience
  • 3+ years of dispatching experience
  • Geographical knowledge of the service area or map reading skills
  • Intermediate computer skills

Knowledge about the HVAC industry and an advanced understanding of software technologies, such as iOS, Android, and Windows OS, is preferred but not required.

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