Residential Operations Manager

Posted: April 25, 2019

Company: Leidos

Position Type: Full Time

Experience Level: Senior Level

Education Required: Bachelors

City: PEORIA

County: PEORIA

Leidos, Inc., the implementer for Ameren Illinois' award-winning energy efficiency programs, seeks a Residential Operations Manager to perform a range of tasks including supporting Energy Efficiency Program needs in operations management, project tracking and analysis, and data verification while supporting the overall program goals and expectations. The Residential Operations Manager is also responsible for the integrity and quality of all program operations and its subcontractor operations. This opportunity includes regular review of processes, including field visits, to ensure validity of reporting and performance. The Residential Operations Manager will work closely and cooperatively with Program Manager, Program Leads, subcontractor staff and technical management personnel to achieve efficient results. This role's primary focus will be in support of the Residential Energy Efficiency initiatives under the direct supervision of the Manager of Residential Initiatives and is required to judge and analyze independently and to have considerable initiative.

Desired Skills

• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends

• Accomplish operations and organization mission by completing related results as needed

• Compile and analyze information under limited supervision

• Work closely with Program Manager and management team to set and/or implement policies, procedures and systems and to follow through with implementation

• Assist with any development support pertaining to changes and updates to how the data is managed and presented and assist program team with process optimization

• Coordinate across multiple projects and programs to manage risks, and resolve constraints

• Assist with optimization of key systems and tools

• Maintain complete regulatory transparency for all operations

• Participate in team meetings to provide updates and address action items

• Prepare deliverables in coordination with client and Management requests

• Independently prepare weekly and monthly reports for external and internal purposes

• Real-time metrics collection and correlation to assist in alerting, troubleshooting, and capacity planning

• Work in a team environment while supporting and interacting with cross-functional teams

• Clearly communicate all findings and information to multiple levels of technical familiarity

• Able to directly manage and supervise up to (2) employees in support of primary responsibilities

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